Frequently Asked Questions
Everything you need to know about your Kloudy Jewelry experience.
What materials are used in Kloudy Jewelry pieces?
We use premium materials including 18k gold vermeil, 925 sterling silver, and ethically sourced gemstones to ensure long-lasting shine and durability.
How should I care for my jewelry to prevent tarnishing?
To maintain your glow, we recommend removing jewelry before swimming, showering, or applying lotions. Store your pieces in the provided Kloudy pouch when not in use.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Do you offer a warranty on your products?
Yes, every Kloudy piece comes with a 1-year limited warranty covering any manufacturing defects. This does not cover accidental damage or normal wear and tear.
Are your diamonds and gemstones ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process and work only with suppliers who guarantee conflict-free stones and fair labor practices.